Data Protection Policy

faa999 Privacy Policy

Protecting your personal information is our highest priority. This policy describes in detail how faa999 collects, uses, and stores your data.

Last updated: January 2026

1. Introduction and Overview

faa999 ("we", "our", or "platform") is an online gaming and betting platform operated for players in Bangladesh. When you register, play games, or use our services on our website faa999.cam, certain personal information is collected by us.

The purpose of this privacy policy is to inform you with complete transparency about what kind of information we collect, why we collect it, how it is used, and to make you aware of your rights regarding your information. By using any service of faa999, you will be considered to have given your consent to this privacy policy. Please read this policy in full.

If any changes are made to our privacy policy, they will be published on this page with an updated date, and registered users will be notified by email.

2. What Information We Collect

faa999 collects only the information that is necessary to provide our services smoothly. The information collected is divided into two main categories.

Information You Provide Directly

What you provide yourself:

  • Full name and username
  • Email address
  • Mobile number (for bKash / Nagad / Rocket verification)
  • Date of birth (age verification — confirmation of 21+)
  • National ID card / passport information (during KYC process)
  • Payment account information

Automatically Collected Information

Collected automatically while you use the site:

  • IP address and device type
  • Browser type and version
  • Page visit time and duration
  • Gaming history and betting activity
  • Transaction details and amounts
  • Cookie and session data

3. Purpose of Using Information

faa999 uses your information only for the following legitimate purposes. We never sell your personal information to third parties without your consent.

  • Account Management: To create, verify, and maintain your user account.
  • Payment Processing: To securely complete deposits and withdrawals via bKash, Nagad, and Rocket.
  • Identity Verification (KYC): To meet legal obligations for anti-money laundering and age confirmation.
  • Customer Support: To resolve your issues quickly via live chat and email.
  • Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Service Improvement: To analyse your usage patterns and improve the quality of the platform.
  • Responsible Gaming: To monitor your gaming habits and prevent the risk of problem gambling.
  • Legal Compliance: To follow applicable laws and regulations and to handle legal claims.

4. Sharing and Disclosure of Information

faa999 does not sell, rent, or use your personal information for advertising purposes with any third party. However, necessary information may be shared with the following parties in specific circumstances.

Payment Service Providers

Payment-related information is shared with bKash, Nagad, and Rocket as necessary to verify and complete transactions. These third parties are governed by their own privacy policies and may not use this information for any other purpose.

Technology Service Providers

Limited information may be shared with selected technology partners for the technical operation of the site, game software, and security services. These partners operate under strict confidentiality agreements.

Legal and Regulatory Authorities

We may be legally required to provide information to relevant authorities as part of a court order, investigation process, or legal obligation. In such cases, only the minimum necessary information is provided.

Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, protection equivalent to this privacy policy will continue to apply.

5. Cookies and Tracking Technologies

faa999 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform. We use three types of cookies.

Essential Cookies

Indispensable for the core functionality of the site. These cookies keep your login session active and ensure secure transactions. They cannot be disabled.

Analytical Cookies

Used to understand how users interact with the site. This information helps us improve the quality of our service. You can disable these from your browser settings.

Preference Cookies

Used to remember your language preference, theme, and other personalised settings. These make your experience easier and more personalised.

You can disable cookies at any time by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the site.

6. Data Security Measures

faa999 follows industry-standard technology and processes to ensure the security of your personal information. Our security framework operates at the following levels.

  • SSL Encryption: All data exchanged between you and our servers is protected with 256-bit SSL encryption technology.
  • Encrypted Storage: Your passwords and sensitive information are stored in encrypted form on our secure servers.
  • Firewall Protection: Advanced network firewalls and intrusion detection systems prevent unauthorised access.
  • Restricted Access: Only authorised staff can access your information, and every access is logged.
  • Regular Security Audits: Our systems are regularly tested and verified by third-party security experts.
  • Real-Time Monitoring: The system is monitored 24 hours a day, 7 days a week to detect suspicious activity.

Although we ensure the highest level of protection, no digital system is 100% secure. You are therefore also requested to keep your password confidential and avoid logging in from unfamiliar devices.

7. Data Retention Period

faa999 does not retain your information longer than necessary. The retention periods for different types of information are described below.

Active Account Information

All profile and gaming information is retained for as long as your account remains active. Even after account closure, information is retained for a minimum of five (5) years to meet legal obligations.

Transaction Records

All records related to financial transactions and payments are retained for at least seven (7) years after account closure to meet our financial compliance and audit requirements.

KYC Verification Documents

KYC documents such as national ID cards and passports are retained for up to five (5) years after account closure in compliance with anti-money laundering regulations.

Support Communications

Customer service records handled via live chat and email are retained for two (2) years from the date of last contact.

8. Your Information Rights

As a user of faa999, you have the following rights over your own information. If you wish to exercise these rights, please contact our support team.

  • Right to Access: You have the right to find out what information we hold about you and to request a copy of that information.
  • Right to Rectification: You have the right to request correction of any inaccuracies in your information.
  • Right to Erasure: In certain circumstances (where there is no legal obligation), you have the right to request deletion of your information.
  • Right to Restrict Processing: You have the right to object to or request limitations on the processing of your information.
  • Right to Data Portability: You have the right to request your information in a structured and readable format.
  • Right to Withdraw Consent: You may withdraw at any time the consent you have given for optional processing of your information.

To exercise any of the above rights, please contact us by email or live chat. We will process your request within 30 days.

9. Protection of Minors

faa999 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification during registration is mandatory.

If we find that a minor has created an account on our platform, we will immediately close that account and delete the collected information.

If parents or legal guardians believe that their minor child has registered on our site, please notify our support team immediately.

Warning

This platform is for users aged 21 and above only. Registration by minors is strictly prohibited and may result in legal consequences.

10. Policy Changes and Updates

faa999 may make changes to this privacy policy from time to time. The main reasons for changes may include: changes in legal obligations, addition of new services, or technological improvements.

For significant changes, we will notify registered users at their registered email address. The "Last Updated" date at the top of this page will always reflect the date of the most recent version.

Continuing to use our services after a policy change will be considered as your agreement to the updated policy. Therefore, it is advised to visit this page from time to time.

11. Contact Us

If you have any questions, comments, or complaints regarding this privacy policy, or if you wish to exercise your data rights, please contact us through any of the following channels.

faa999 Privacy & Data Protection Team

Live Chat: 24/7 support available in Bengali — start a live chat from any page on the site
Response time: within a maximum of 30 business days

We treat your privacy with the utmost importance. Any concern you have matters to us and we are committed to responding quickly and effectively.