How long can a self-exclusion period last?

At faa999 you can self-exclude for 6 months, 1 year, 5 years, or permanently. Submit a self-exclusion request via live chat or by emailing support@faa999.cam. In the case of permanent self-exclusion, there is no option to reopen the account.

For 21+ only

faa999 Responsible Gaming — Your safety is our priority

faa999 believes that entertainment should be enjoyed within healthy limits. Use our tools, set your limits, and play responsibly.

Why is responsible gaming important?

Online casino and betting can be an enjoyable form of entertainment, but it can also be habit-forming. faa999 always wants our members to enjoy gaming in a safe and healthy environment. Responsible gaming means knowing your own limits, managing your time and money, and seeking help when needed.

Our platform offers several protective tools for every member — deposit limits, session time limits, time-out, and self-exclusion. Using these tools is not a sign of weakness; it is a sign of awareness.

Remember: Gambling is never a guaranteed source of income. Only play with money you can afford to lose.

Play for entertainment, not to make money
Set a budget and time limit before each session
Do not chase losses by playing again to recover lost money
Avoid playing under the influence of alcohol or strong emotions
Schedule your play time with your other responsibilities in mind

faa999's commitment: We follow SSL encryption, fair play principles, and strict policies to protect our members.

Safe gaming environment

faa999 is committed to ensuring the safety of players in Bangladesh as a secure and reliable platform. Every transaction is encrypted and every game is audited.

Our protective tools

faa999 provides several effective tools to help you stay in control of your gaming. These can be activated at any time from your account settings.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A request to increase a limit takes time to process, but reducing it happens right away.

Time-Out

If you feel you need a short break, take a time-out from 24 hours up to 6 weeks. During the time-out period, you will not be able to log in to your account or place bets.

Self-Exclusion

If you need a long-term break, choose self-exclusion. You can close your account for a period of 6 months to 5 years, or permanently. This is the strongest form of protection.

Session Limit

Set a maximum duration for each gaming session. When the set time is up, the system will automatically notify you and suggest logging out.

Activity History

View your gaming history, deposit and withdrawal records, and betting details at any time. Review your own playing patterns and make informed decisions.

24/7 Support

Our live chat support team is always here for you during any difficulty or moment of crisis. Use live chat to get instant support in Bengali.

The 21+ requirement

faa999 strictly provides services only to those aged 21 and above. Protecting minors from gambling is our ethical responsibility.

Age is verified at the time of registration. If we suspect that any account was registered with false information, we reserve the right to suspend that account.

Do you have children at home? Use parental control software on your device and keep your account password private.

A national ID card or passport may be required when opening an account
Do not share your account login details with anyone
Enable parental controls for minors
Do not leave your device unattended

21+

For those aged 21 and above only

Gaming at faa999 is strictly for adults. Participation by minors is strictly prohibited.

Recognize the signs of problem gambling

Are you or someone you know experiencing any of the following? These may be signs of problem gambling.

Feeling a repeated urge to play in order to recover lost money

Taking money from your household or personal budget for gambling

Hiding your gambling from family or friends

Trying to stop playing but failing to do so

Playing for long periods while neglecting work, studies, or social life

Turning to gambling to relieve excitement or stress

Placing bets with borrowed money or taking on debt to gamble

Feeling restless or irritable when unable to gamble

If you notice three or more of the above signs in yourself, please contact us via live chat or activate self-exclusion or a time-out.

How to set limits and self-exclude

Setting limits at faa999 is straightforward. Log in to your account and go to the "Protection Settings" section. There you will find options for deposit limits, session time, betting limits, and self-exclusion.

Setting a deposit limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis. This limit takes effect immediately. Reducing a limit happens right away, but a request to increase it is reviewed before being applied.

Activating a time-out

If you want to take a break for a few days, choose a time-out of 24 hours, 7 days, 14 days, or 6 weeks from settings. You will not be able to access your account during this period.

Self-Exclusion process

Self-exclusion is the most effective option for a long-term break. Once activated, your account will remain closed for a specified period or permanently.

Contact live chat and submit a self-exclusion request
Specify the period you want (6 months / 1 year / 5 years / permanent)
Our team will lock the account within 24 hours
Do not attempt to open a new account during your self-exclusion period
You can also send your request by emailing [email protected]

Any attempt to open a new account during self-exclusion that comes to our attention will be closed immediately.

Contact us to get help

If gambling becomes a problem, do not face it alone. Our support team is always here for you.

Live chat support

Get instant support in Bengali 24 hours a day, 7 days a week. Our trained team is ready to help with any questions about responsible gaming.

Email support

Email us for self-exclusion, setting limits, or account closure: [email protected] — we respond promptly.

Questions and answers about responsible gaming

After logging in to faa999, go to Account Settings and find the "Responsible Gaming" or "Protection Settings" section. There you will find options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you have any trouble, contact us via live chat.

At faa999 you can self-exclude for 6 months, 1 year, 5 years, or permanently. Submit a self-exclusion request via live chat or by emailing [email protected]. In the case of permanent self-exclusion, there is no option to reopen the account.

A time-out is short-term — from 24 hours up to 6 weeks. Once the period ends, your account becomes active again automatically. Self-exclusion is long-term — from a minimum of 6 months up to permanent. It is a stronger solution for problematic gambling.

You must be at least 21 years old to play games and place bets at faa999. Under Bangladesh law and our policy, anyone under 21 is not permitted to open an account or play any games. If age verification fails, the account will be closed.

Start by having a calm conversation and expressing your willingness to help. Contact faa999 via live chat and request self-exclusion or account closure. Seek help from a mental health professional for expert guidance. Remember, asking for help is a sign of strength.

Yes, any balance remaining in your account before self-exclusion takes effect will be returned to you. Withdrawal processing may take 5–30 minutes. The minimum withdrawal amount is ৳800. For more details, email [email protected].

Enjoy safe gaming at faa999

Play responsibly, respect your limits, and enjoy the entertainment.
Read our FAQ to learn more or join a game directly.

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